Information We Collect

At Voriven, we collect information to provide you with better seasonal financial planning services. When you visit our website or use our platform, we gather several types of information that help us understand your financial planning needs and improve our services.

• Personal identification information including your name, email address, phone number, and mailing address when you register for our services
• Financial information you voluntarily provide such as income ranges, spending categories, and seasonal financial goals
• Usage data including how you navigate our platform, which features you use most, and time spent on different sections
• Device and browser information including IP address, browser type, operating system, and device identifiers
• Communication records when you contact our support team or participate in surveys

How We Use Your Information

The information we collect serves specific purposes related to improving your financial planning experience. We believe in transparency about how your data helps us serve you better.

• Providing personalized seasonal financial planning recommendations based on your goals and preferences
• Sending you relevant educational content about financial planning strategies and seasonal spending patterns
• Improving our platform functionality and developing new features that address common user needs
• Communicating important updates about our services, policy changes, or security matters
• Analyzing usage patterns to enhance user experience and identify areas for improvement
• Responding to your inquiries and providing customer support when you need assistance

Information Sharing and Disclosure

We understand that trust is essential when dealing with financial information. Voriven maintains strict policies about when and how we share your personal information with third parties.

We may share your information in these limited circumstances:

• With trusted service providers who help us operate our platform, such as hosting services and email providers, under strict confidentiality agreements
• When required by Canadian law, legal processes, or to protect the rights and safety of Voriven users
• With your explicit consent for specific partnerships or services you choose to access
• In aggregated, anonymized form for research purposes or industry reporting, where individual users cannot be identified

We never sell your personal information to marketing companies, data brokers, or other third parties for commercial purposes. Your financial data remains confidential and is only used to provide the services you've requested from Voriven.

Your Privacy Rights Under Canadian Law

As a Canadian resident, you have specific rights regarding your personal information under federal and provincial privacy legislation. We're committed to honoring these rights and making it easy for you to exercise them.

To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and verify your identity before processing any changes to your account.

Data Security and Protection

Protecting your financial information is our top priority. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, or disclosure.

• Industry-standard encryption for data transmission and storage, including TLS 1.3 protocols for all web communications
• Regular security audits and penetration testing to identify and address potential vulnerabilities
• Restricted access controls ensuring only authorized personnel can access user data on a need-to-know basis
• Secure backup systems with encrypted storage to protect against data loss while maintaining confidentiality
• Employee training programs on privacy protection and data handling best practices

While we implement strong security measures, we also recommend that you use strong, unique passwords and keep your login credentials confidential. If you suspect any unauthorized access to your account, please contact us immediately.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These small data files help us remember your preferences and improve site functionality.

• Essential cookies required for basic site functionality, including login sessions and security features
• Performance cookies that help us understand how visitors interact with our website to improve user experience
• Preference cookies that remember your choices and settings for future visits
• Analytics cookies providing insights into site usage patterns and popular content areas

You can control cookie settings through your browser preferences or our cookie management tools. However, disabling certain cookies may limit some features of our platform.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary based on the type of information and how it's used.

• Account information is retained while your account remains active and for two years after account closure
• Financial planning data is kept for three years to allow for historical analysis and trend identification
• Communication records are maintained for one year for quality assurance and support purposes
• Usage analytics data is aggregated and anonymized after six months, with individual identifiers removed

When data reaches the end of its retention period, we securely delete or anonymize it according to industry best practices. You can request earlier deletion of your information by contacting our privacy team.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through your registered email address and provide a summary of the updates.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made.